Warranty, Repairs, or Parts Question?

Deuter’s Limited Lifetime Warranty
Deuter USA, Inc. warrants its products against defects in materials and workmanship for the lifetime of the product. This warranty does not cover the damage caused by extreme use, improper care, or the natural breakdown of material over time. If a product is deemed defective, Deuter will repair or replace it. Because Deuter does not sell direct to consumers, monetary refund or credit is not possible. If damages are not covered under warranty, Deuter offers repair services. Charges for repairs will be figured at time of evaluation. Please note that Deuter USA, Inc. does not warrant or offer repair service on any products that are sold and purchased through online auction sites.

Warranty, Repairs, or Parts Question?

U.S Residents Only:
If you believe your Deuter product is defective, requires a spare part, or repair services, please fill out the Warranty Request Form below.

PLEASE NOTE: All items sent in for repair must be reasonably clean. Items that are received dirty can not be repaired and will be returned in the state they were received.

Canadian Residents Only:
If you are located in Canada and you have a warranty claim, please email info@roirecreation.com.

Timing for Repairs
Turnaround time once Deuter USA, Inc. receives your products can vary depending on the season. During our peak season, March – September, repairs can take four to six weeks once we receive the product. For faster turnaround, please consider sending your products back during the fall and winter months.

Shipping Policy
Deuter USA, Inc. will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Deuter USA, Inc. Warranty department and expedited shipping requests for returned goods.

Tracking and Insurance
We strongly recommend that all returns sent to Deuter USA, Inc. have a tracking number and are insured. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged and uninsured.

General Information
For additional information concerning warranty, parts, or repairs please contact our warranty department via email warranty@deuterusa.com.

Warranty Request form

Please fill out all fields (U.S. residents only):

Warranty, Repair or Spare Parts Request?*
Name*
FirstLast
Store Name (For Dealers Only)
Shipping Address (No P.O. Boxes)*
Street AddressCityStateZip Code
Phone (Format 000-000-0000)*
Email*
Enter EmailConfirm Email
What is the model name and color of your product?*
You can typically find the name of your pack on the front panel.
From which retailer did you purchase your product?*
Enter Your Date Code*
Need help locating your date code?
Click here to locate the date code on your pack.
Click here to locate the date code on your kid carrier.
Please describe the problem with your model. Be as descriptive as possible. For buckle repairs please specify the color.*
To help describe parts of your product and better explain your problem.
Click here for pack issues.
Click here for kid carrier issues.
If having trouble with this form, please call 303-652-3102.

Note: Please add warranty@deuterusa.com to your safe sender list so that our reply does not end up in your spam folder!