Warranty

Warranty Request form

Please fill out all fields (U.S. residents only):

Warranty, Repair or Spare Parts Request?*
Name*
FirstLast
Store Name (For Dealers Only)
Shipping Address (No P.O. Boxes)*
Street AddressCityStateZip Code
Phone (Format 000-000-0000)*
Email*
Enter Your Email Again*
What is the model name and color of your product?*
You can typically find the name of your pack on the front panel.
From which retailer did you purchase your product?*
Enter Your Date Code*
Need help locating your date code?
Click here to locate the date code on your pack.
Click here to locate the date code on your kid carrier.
Please describe the problem with your model. Be as descriptive as possible.*
To help describe parts of your product and better explain your problem.
Click here for pack issues.
Click here for kid carrier issues.
If having trouble with this form, please call 303-652-3102.

Note: Please add warranty@deuterusa.com to your safe sender list so that our reply does not end up in your spam folder!