Warranty, Repairs or Parts Question?

Deuter’s Limited Lifetime Warranty

Deuter USA, Inc. warrants its products against defects in materials and workmanship for the lifetime of the product. This warranty does not cover the damage caused by extreme use, improper care, or the natural breakdown of material over time. If a product is deemed defective, Deuter will repair or replace it. Because Deuter does not sell direct to consumers, monetary refund or credit is not possible. If damages are not covered under warranty, Deuter offers repair services. Charges for repairs will be figured at time of evaluation. Please note that Deuter USA, Inc. does not warrant or offer repair service on any products that are sold and purchased through online auction sites.

Note: All items sent in for repair must be reasonably clean. Items that are received dirty cannot be repaired and will be returned in the state they were received.

Timing for Repairs

Turnaround time once Deuter USA, Inc. receives your products can vary depending on the season. During our peak season, March – September, repairs can take four to six weeks once we receive the product. For faster turnaround, please consider sending your products back during the fall and winter months.

Shipping Policy

Deuter USA, Inc. will cover ground shipping from our warranty location for all items covered under warranty. Customers are responsible for getting the product(s) to the Deuter USA, Inc. warranty department.
Expedited shipping requests for returned goods will also be the responsibility of the customer.
Note: We strongly recommend that all returns sent to Deuter USA, Inc. are insured and have a tracking number. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged and uninsured.

Contact Information

U.S Residents Only
If you believe your Deuter product is defective, requires a spare part, or repair services, please fill out the Warranty Request Form below.
For additional information concerning warranty, parts, or repairs please contact our warranty department via email warranty@deuterusa.com.
Canadian Residents Only
If you are located in Canada and you have a warranty claim, please email info@roirecreation.com. Unfortunately, we cannot help you from here in the USA.

Warranty Request Form

Please fill out all fields (U.S. residents only)

  • You can typically find the name of your pack on the front panel.
  • Need help locating your date code?
    Click here to locate the date code on your pack.
    Click here to locate the date code on your kid carrier.
  • To help describe parts of your product and better explain your problem.
    Click here for pack issues.
    Click here for kid carrier issues.
  • Drop files here or
    Accepted file types: jpg, png.
  • If having trouble with this form, please call 303-652-3102.

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